As I embark on filing six motions to reopen cases that were closed without discharge and meditate on a $2000 plus mistake, the one phrase that keeps popping into my head is "remember the redundancy."
Automation lets you do more than most mere humans, but automation without redundancy can be a very bad thing. My office has been undergoing a lot of changes (almost all for the better) in terms of software, case management, phone management, and employees (I added another attorney, an excellent young gentleman by the name of Abraham O. Smoot, VII (Sieben (z-bahn) for short).
In the process, I let two methods of redundancy (both human/software based, not solely software based redundancy) slip and this resulted in six cases being closed without a discharge.
Just my word of warning, remember your methods of redundancy in your upgrades -- and look for ways to upgrade your redundancy to multiple automatic systems.
I'll be redundant on this topic, I'm sure.